Customer Experience (CX) Audit

Turn One-Time Buyers Into Lifelong Brand Advocates

Are potential clients abandoning their carts, ghosting your inquiry forms, or failing to return for repeat business? Even the best products and services lose traction if friction points are hiding silently in your customer journey.

At The Walking Web, I conduct thorough Customer Experience (CX) Audits that walk step-by-step through your entire client touchpoints. From the moment a prospect lands on your site to post-purchase follow-up, I identify exactly where you are losing people and provide an actionable blueprint to elevate satisfaction and retention.

What We Evaluate & Optimize:

• Friction Analysis: Pinpoint broken links, confusing checkout flows, or delayed response traps that turn buyers away.
• Touchpoint Mapping: Evaluate email sequences, messaging, and communication channels for maximum emotional impact.
• Retention Strategies: Design intentional post-purchase paths that encourage repeat business and organic referrals.
• Client Delight Frameworks: Introduce memorable touchpoints that make your brand unforgettable in your market.